How does the information circulates, and how the Organisation learns (or not)
| Level | Characteristics |
|---|---|
| Pathological | characterized by large amounts of fear and threat. People often hoard information, withhold it for political reasons, or distort it to make themselves look better. Failure is often hidden. |
| Bureaucratic | characterized by rules and processes, often to help individual departments maintain their “turf.” Failure is processed through a system of judgment, resulting in either punishment or justice and mercy. |
| Generative | characterized by actively seeking and sharing information to better enable the organization to achieve its mission. Responsibilities are shared throughout the value stream, and failure results in reflection and genuine inquiry. |
from
[#westrum_typology_2004]: Westrum, R. 2004. “A Typology of Organisational Cultures.” Quality and Safety in Health Care 13 (suppl_2):ii22–ii27. https://doi.org/10.1136/qshc.2003.009522.
cited in :
[#kim_phoenix_2013]: Kim, Gene, Kevin Behr, and George Spafford. 2013. The Phoenix Project: A Novel About IT, DevOps, and Helping Your Business Win. Portland, Oregon: IT Revolution Press.
